Mill Farm Sports Ventures is an ambitious company with an entrepreneurial spirit and huge plans for growth. This is an exciting opportunity to join a fantastic development within a forward-thinking team.

Role Purpose

To act as the first port of reference for all hotel guests during the hours of 22:00 and 7:00 each day. To ensure the site is kept secure throughout the night and all areas are clean and presentable at all times. To carry out daily, weekly and periodic cleaning as directed and to follow the cleaning schedule as set out by the Operations Manager.

Main Duties:

Hotel

• Ensure the safety and security of all hotel guests at all times.
• Check in late arrivals and check out guests when required.
• Collect breakfast orders from doors and take to hotel kitchen.
• Set up Sky Box ready for breakfast service.
• Print and deliver invoices for guests checking out following day.
• Take any outstanding payments for room revenue or meals.
• Respond to any guest queries or issues whilst on site.

Security

• Responsible for all site security.
• Ensure all doors are locked and secure at all times.
• Any keys given out must be signed for – both in and out.
• Carry out regular security checks both inside and outside of buildings throughout your shift.
• Make sure all lights are turned off in accordance to the Lighting Plan

Rubbish Removal

• Empty all bottle bins in all areas every night and place in the appropriate area
• Ensure the Recycling Policy is adhered to at all times.
• Clear all kitchen waste and dispose of appropriately.

Laundry

• Collect laundry bags from each area every evening
• Wash and dry all laundry following the appropriate procedure and leave for Housekeeping team to iron the following morning.

Churchills

In accordance with the Food and Beverage Manager:-

• Lay tables and chairs out to appropriate floor plan, including all AFC Fylde home games.
• Install and remove dance floor as requested.

Bar and Cellar Management

• Responsible for tidying all bars and bottle fridges every evening in line with the appropriate Standard Operating Procedure 
• Check all cellars every night to ensure all barrels are stored correctly, stock is appropriately rotated, and lines cleaned when necessary.

About the role

Mill Farm Sports Village currently have an excellent opportunity for a Finance Manager to be based in Wesham.

You will oversee the accurate and timely production of the monthly management accounts, maintaining a robust internal control environment and constantly challenging processes and striving for continuous improvement.

In addition, you will be responsible for producing and issuing the monthly management accounts packs, performing balance sheet reconciliations and overseeing the running of finance team based at Mill Farm.

Main duties

• Producing monthly management accounts for MFSV and AFC Fylde including commentaries on key variances to budget in line with the month end timetable.
• Reviewing monthly management accounts and ensuring all variances are understood and accounted for correctly.
• Reconciling all balance sheet accounts on a monthly basis and raising any concerns to the GFC/GFD.
• Liaise with external parties as and when required, including but not limited to; banks, HMRC and legal representatives.
• Assist the year end auditors and all other external Finance consultants.
• Ensure the monthly reporting packs are distributed on time and handle any queries from senior management.
• Oversee the sales and purchase ledger functions and ensuring all paperwork is processed and filed accurately and in line with SOPs.
• Manage the day-to-day workload of the Inventory Controller to ensure that paperwork is completed accurately, and any disputes are resolved within the same day.
• Responsible for maintaining stock accuracy within EPOS system
• Manage, mentor and develop the Finance Team to ensure progression within.
• Assist with the Year End audit process providing answers to any queries in a timely manner.
• Responsible for executing the month end stock takes and reporting on variances.
• Ensuring the weekly wages and monthly salaries are completed accurately, on time and reconciling these to the balance sheet.
• Reviewing and updating all finance related SOPs (Standard Operating Procedures) and making the MD aware of any changes required.
• Ensuring any cash and takings adhere to the relevant SOPs and raising any concerns to the MD, Group Finance Director and Group Finance Controller as appropriate.
• Monitoring of the debtor ledgers to ensure any outstanding debt is chased and escalating any issues to MD, CEO and GFC.

About you

• Accountancy Qualification (ACMA/ACCA)
• A minimum of 3 years’ experience in a similar role
• University Degree of 2:1 or above
• Excellent time management skills
• Excellent IT skills especially in Microsoft Excel and PowerPoint
• Excellent interpersonal and communication skills

About the role

Mill Farm Sports Ventures is an ambitious company with an entrepreneurial spirit and huge plans for growth. This is an exciting opportunity to join a fantastic development with a forward-thinking team.

Main duties

To lead and manage the day to day Food & Beverage operation of the site which includes but is not limited to Bradley’s Sports Bar, Milano’s, Churchill’s Conference Centre, Sky Club, Aroma Café, FSEC and the Matchday Kiosks.

The main focus will be to work across all the Profit Centers – overseeing all the administration, purchasing and receival functions associated with purchase and control of stock on a day-to-day basis.

This includes all order processing, checking all deliveries, supplier liaison, EPOS management and controlling of the inventory on the site.

About you

• Experience in a similar operation
• Knowledge of food and beverage management
• Knowledge of business management principles and practices
• Good cost control & administrative procedures
• Comfortable with the use of EPOS applications
• Minimum of five years senior FBM experience
• Excellent communication skills and attention to detail
• Experience leading and managing teams
• Word and excel competency

Hours: 

Football Season 

• Tue night game 6am – 12noon and 5pm – 10pm (2 – 5 days per season) 10 hours
• Sat day game 6am – 6pm (21 – 25 days per season) 11 hours
• Monday 6am – 3pm
• Tuesday 6am – 3pm (Non Match days)
• Wednesday Day off (or another agreed day)
• Thursday 6am – 3pm
• Friday 6am – 3pm
• Saturday 6am – 12pm (Non Match days)
• Sunday Day off

Non-Football Season 

• Monday 6am – 3pm
• Tuesday 6am – 3pm
• Wednesday Day off (or another agreed day)
• Thursday 6am – 3pm
• Friday 6am – 3pm
• Saturday 6am – 3pm
• Sunday Day off

About the role

The Food & Beverage Manager will take day to day responsibility for our hotel breakfast offering alongside our Sports Bar and Mediterranean Restaurant . The role holder will deliver the highest service standards for our guests and develop a team to consistently deliver these standards.

• The Ideal applicant will have
• The ability to deliver great customer service, with the guest being at the centre of everything we do.
• The ability to work under pressure and be adaptable when required.
• A passion for health and wellbeing and a knowledge to go with this passion.
• Creative flair and a passion for innovation when it comes to menu development.
• Experience as a supervisor in a hospitality environment.
• Strong leadership skills, be well organised and have good time management skills.

About the role

Main Duties:

Sales

• To maximise all weather sports revenue through the development of our all-weather football and hockey propositions.
• Work with the Centre Manager to develop the business through identifying and implementing additional bookings and services, building, and maintaining contacts and partner relationships, and by promoting the facility through marketing activity.
• To follow the sales Standard Operating Procedure, carry out centre tours and convert sales prospects to bookings.
• To actively sell and drive new business for 3G pitch bookings, parties, room hire and events.
• Responsible for all sales and coordination of bookings to maximise revenue.
• Creation and management of leagues, festivals, and tournaments.

People

• Lead an efficient and high-performing centre assistant team ensuring that the rota is fully staffed each week and shifts are clearly communicated to the team.
• Deputising for the Centre Manager in their absence as required.
• Understanding and supporting the vision, mission and aims of Fylde Sports and Education Centre.
• Undertaking other duties as may be reasonably requested by the Centre Manager.
• Understanding and supporting the vision, mission and aims of Fylde sports and Education Centre.
• Ensure excellent customer service via an efficient reception and switchboard service, dealing with general enquiries and sales bookings in a timely manner, collecting and processing customer feedback.
• Provide effective leadership to staff within the centre enabling people to perform to their full potential.
• Support induction, training, development, and performance of the team.

Performance

• To help promote and oversee all events held at Fylde Sports and Education Centre.
• Manage performance of KPIs.
• Ensure sales targets and customer needs are met.

Financial

• Contributing to effective day-to-day financial management through monitoring and controlling spending.
• Identify opportunities for all revenue streams.
• Drive and achieve agreed financial targets and KPIs, including customer service, and revenue targets.
• Payment handling of centre sales – including cash & card transactions, and daily reconciliation.

Operations

• Responsible for the opening, closing and security of the centre.
• Oversee the completion of daily tasks as required, including opening and closing checks.
• Daily brand standard checks and carrying out checks on all centre facilities to ensure they are safe, clean and fit for use by hiring groups.
• To cover reception and office duties as required.
• Oversee the health and safety of the centre whilst on shift – including reporting any maintenance issues to the Centre Manager.
• Anticipate problems and prevent accidents, intervene to prevent behaviour which is unsafe.
• Deal with enquiries, complaints and emergencies.
• Sign off on the reporting of accidents, incidents and near-misses.
• Operate in accordance with the centre’s Standard Operating Procedures and Emergency Action Plans, in order to provide a safe environment for students, staff and local community.
• Manage all staff rotas and compliance to meet the needs of the business.
• Be fully conversant with the Company’s computer booking and timing systems and ensure all people entering the building have registered their details to become a member.
• To support Food & Beverage activities within the centre ensuring the highest standards are met while maintaining cost control.
• To ensure the cleanliness of the Centre is of 5-star standard.
• Ensure that the pitches are ready for all bookings e.g., hockey goals/football goals/corner flags/etc.
• Ensure that pitches are locked and secure when bookings have finished.

Customers

• Consult proactively with service users, partners, stakeholders, and employees with the aim of maximising participation and customer satisfaction.
• Evaluate both internal and external feedback and take appropriate action with a view to continuously improve service.
• Ensure that customer focus is promoted as a core value by all staff.
• Develop, maintain, and promote partnership working with the aim of improving customer retention and represent the centre at meetings with relevant external stakeholders.
• Deal with complaints and general queries escalated from centre staff.
• Monitor customer and club partner feedback with the aim of improving services where possible.

Partnerships

• Keep a good positive relationship with all centre partners (Fylde Hockey, Academy, Education Foundation).
• Work with partners to increase exposure of the centre via internal and external events in the local community.
• Ensure partner groups are invoiced as per their terms and money received for all bookings used.

Ideal Candidate

• We are looking for someone with enthusiasm, energy, and drive to succeed.
• You will be able to demonstrate a strong commitment towards ensuring excellence in customer service, standards and enhancing the customer experience.
• This is a customer facing role, and as such you must be ready to communicate with a diverse range of clients, including members of the public, children, parents, and teachers.
• You will have experience of sales and able to take an active role driving the overall Commercial business for Fylde Sport and Education Centre
• You will be passionate and responsible for growing the awareness in the local community for both corporate and leisure.
• Can demonstrate exceptional time management and deadline compliance.
• Confident in your leadership skills, and have experience managing a varied team in a fast-paced environment.

About the role

This Bradley’s Host will welcome our guests into the sports bar, take control of bookings and table plans, ensuring that all guests have a first class experience. This is a hands-on role, taking orders and seating guests, and the successful candidate will have a strong presence and be a key personality in the Bradley’s offering.

You will support the Bar Manager with day-to-day tasks and take control of Bradley’s in the absence of the Manager.

The Ideal applicant will have

– A passion for great customer service, with the guest being at the centre of everything we do.

– The ability to work under pressure and be adaptable when required.

– The ability to develop strong relationships with guests.

– Minimum one year’s experience working in a high-quality hospitality environment.

– Be presentable, well organised and have good time management skills

About the role

We are seeking a dedicated and professional Head Chef to take the lead at our state-of-the-art Mediterranean restaurant (Milanos) at Mill Farm Sports Village, the home of AFC Fylde The site has five other food and beverage outlets.

Reporting to and working closely with the General Manager you will play a pivotal role in ensuring the quality, consistency and delivery of all food menu items. You will be expected to lead, motivate and supervise the Kitchen team and will have full responsibility for all aspects of food storage, preparation, production, safety, cooking and service.

About You

You should be experienced in a similar type of role, ardent about delivering first-class service with a real passion for food. Ideally, you will come from an AA rosette background. You should already have operated at Head Chef level, as well as being exceptionally organised, numerically strong and confident at leading team

About the role

Our Sous Chef will be expected to assist the Head Chef to lead, motivate and supervise the Kitchen team and have full responsibility for all aspects of food storage, preparation, production, safety, cooking and service to the restaurants, bars, match day hospitality, public catering and banqueting. The Sous Chef will be responsible for all Head Chef duties in the absence of the Head Chef. You must be energetic and enthusiastic with a real passion for cooking and a real can do attitude. You will be required to demonstrate and help maintain high levels of service that consistently exceeds the expectations of our customers and to control the resources, manage the processes and cultivate the understanding of good food throughout Mill Farm. To ensure the kitchen is run in the same professional manner when the Head Chef is not on duty.

HEALTH, SAFETY & STANDARD OPERATING PROCEDURE COMPLIANCE

• Ensure the security of all foods, chemicals and equipment by maintaining procedures laid down by the Health and Safety Policy.
• Ensure that at all times cleanliness, food safety and all other Health and Safety matters are adhered to so as not to breach any legislative points within the Food Safety Act 1990 or the Health and Safety at Work Act.

• To ensure all statutory regulations are adhered to ensure that all employees are trained to uphold the food hygiene policies.

• To comply with all Mill Farm policies and procedures to ensure that all-statutory regulations are observed and that the department comply with these requirements.

STOCK CONTROL AND ORDERING

• To ensure effective control of stock through the ordering, receipt, storage, preparation and product service with regard to quality, quantity and safety.

• To be in control and aware at all times of food wastage and ensuring this is recorded.

• To ensure effective daily communication with relevant departments.

STAFF MANAGEMENT AND TRAINING

• To provide and record a programme of basic training for all new members of staff and to communicate performance and development issues on a regular basis.

• To ensure all training & development is completed to the required standard

• To provide training and development for department staff in kitchen procedures.

OTHER DUTIES

• To assist with the management of the department’s, staff rotas and the kitchen cleaning schedule.

• To liaise with the Head Chef to help introduce and implement new menu’s.

• To be flexible and willing to help other departments at busy times if required.

• To undertake all other duties as and when directed by the Head Chef.

About the role

Duties and Responsibilities:

• To monitor stock rotation, to ensure stock is used in the correct order.
• To ensure minimum kitchen wastage.
• To assist with the provision of training and development for department staff in kitchen procedures.
• To ensure knowledge of the product is maintained and communicated to all relevant personnel.
• To work with the Sous Chef to ensure the mis en place is completed.
• To report any maintenance issues to the Head Chef immediately.
• To comply with all Mill Farm policies and procedures to ensure that all statutory regulations are observed.
• To comply with the conditions of the food hygiene policies.
• To be flexible and willing to help other departments at busy times if required.
• To ensure you work and maintain a safe working environment
• To be flexible, diverse and transparent within your role and be willing to work in all areas of the business

Ideal Applicants Must:

• Have experience as a Chef De Partie
• Be a great team player
• Be hard working and enthusiastic with a can do attitude
• Have good health and hygiene skills
• Be passionate about food
• Have banqueting experience
• Have experience with large volumes
• Be able to work with fresh produce
• Be able to menu plan
• Work and support a head and Sous Chef
• Have experience with homemade starters and sweets
• Have some main course and sauce experience

About the Job

Mill Farm is a multi-million pound Sports Village. Home to AFC Fylde, Bradleys Sports Bar, Milano’s Mediterranean Restaurant, Churchill’s Events, Aroma Cafe and a luxury 18 bedroom boutique hotel.

We’re on the lookout for a professional, dynamic and conscientious Receptionist to join the team.

About the role

You’ll provide a complete reception and administration service for Mill Farm and AFC Fylde – receiving visitors, guests and contractors and handling all telephone calls. You may be required to work split shifts, which includes weekends.

Typical Duties

• Receive all visitors and ensure they are dealt with promptly and efficiently
• Make sure all contractors sign ‘in and out’ using the appropriate forms
• Answer all incoming phone calls and direct as required
• Ensure the reception area is kept clean and tidy at all times
• Responsible for all incoming and outgoing post

Ideal Applicant

• Experience in a similar role is essential.
• Must be well presented and confident in dealing with customer
• Must be flexible and available to work at short notice.
• Honesty and reliability are essential.

Our focus on Diversity and Inclusion is at the centre of our company values. We promote a culture of inclusion in everything we do at Mill Farm.

About the role

Mill Farm Sports Ventures is an ambitious company with an entrepreneurial spirit and huge plans for growth. This is an exciting opportunity to join a fantastic development with a forward-thinking team and put our beautiful hotel, restaurants and banqueting facilities on the map.

Main Duties:

• Identify new opportunities through thorough market and competitor analysis
• Keep up to date with all competitive developments
• Lead product development
• Constantly strive to improve the existing product offering
• Build strong relationships with industry leaders
• Ensure the Brand Guidelines are complied with
• Clearly define best practice for the use of marketing and promotional materials
• Ensure brand compliance and integrity
• Work with the team to develop new literature as required

• Manage and build good working relationships with key agencies
• Develop advertising campaigns to complement campaigns and seasonal activities
• Negotiate the best possible rates

SOCIAL MEDIA / WEBSITE

• Evaluate, improve and manage the social media and internet-focused marketing strategy in conjunction with the Digital Marketing Team
• Developing and managing digital assets, such as websites & social media profiles.
• Creation and publication of all digital marketing materials in line with marketing plans and brand guidelines.
• Manage and improve lead generation campaigns, measuring results
• Lead for our websites, responsible for harmonising messaging and consolidating content production throughout our business in a consistent manner.
• Drive website traffic through email marketing, pay per click (PPC), social media and other key sources

PROMOTIONAL ITEMS

• Help select and agree a range of promotional items

Do you have:

• Marketing degree
• Experience in hospitality marketing
• Demonstrable new product development experience, from concept to launch as part of a team
• Excellent communication
• Be well organised and a good time manager
• Strong IT ability

About the role

Our Commis Chef will be expected to assist the Sous and Head chef to lead, motivate and supervise the Kitchen team and have full responsibility for all aspects of food storage, preparation, production, safety, cooking and service to the restaurants, bars, match day hospitality, public catering and banqueting. You must be energetic and enthusiastic with a real passion for cooking and a real can do attitude. You will be required to demonstrate and help maintain high levels of service that consistently exceeds the expectations of our customers and to control the resources, manage the processes and cultivate the understanding of good food throughout Mill Farm.

Duties and Responsibilities:

• To ensure the consistent smooth running of all food production areas
• To ensure effective control of stock, ordering, receipt, storage, preparation and service with regard to quality, quantity and safety.
• Ensure the security of all foods, chemicals and equipment by maintaining procedures laid down by the Health and Safety Policy.
• To ensure that at all times cleanliness, food safety and all other Health and Safety matters are adhered to so as not to breach any legislative points within the Food Safety Act 1990 or the Health and Safety at Work Act.

• To ensure all training & development is completed to the required standard
• To be in control and aware at all times of food wastage and ensuring this is recorded.

• To assist with the management of the department’s payroll, staff rota and the kitchen cleaning schedule.

• To provide training and development for department staff in kitchen procedures.

• To provide and record a programme of basic training for all new members of staff and to communicate performance and development issues on a regular basis.

• To ensure the kitchen is run in the same professional manner when the Head Chef is not on duty.

• To ensure effective daily communication with relevant departments.

• To liaise with the Head Chef and implement new menu’s.

• To ensure all statutory regulations are adhered to, and to ensure that all employees are trained to uphold the conditions of the food hygiene policies.

• To be flexible and willing to help other departments at busy times if required.

• To comply with all Mill Farm policies and procedures to ensure that all-statutory regulations are observed and that the department comply with these requirements.

• To undertake all other duties as and when directed by the Food & Beverage Manager.

Ideal Applicant:

• Great team player, hardworking and enthusiastic
• Passionate about food
• Rosette background would be ideal
• At least 3 years’ experience as a Sous Chef
• Exceptional organisational skills
• Experience of working with fresh produce
• Banqueting experience
• Menu planning